FAQs

1. Do you make custom pieces?

Yes, if you see something you like but would like a different length, gemstone or size for example, just get in touch. We regularly make custom pieces and love working with customers on their ideas. 

2. Do you deliver abroad? 

Yes, we currently deliver within Ireland, Europe and the UK. 

3. What is rolled gold, is it the same as gold plated ? 

Rolled Gold or Gold Filled is an actual layer of pure gold pressure-bonded/rolled to the core metal. Rolled Gold is not to be confused with gold plating or Vermeil as Rolled Gold has 100% more pure gold than gold plating. Rolled Gold is a much more valuable material and is tarnish resistant. It does not flake off, rub off or change colours and if well cared for will last for many years. 

4. My necklace is too short - what can I do ? 

Contact us to discuss options.

5. What if my item is damaged in the post?

We are very careful in our packaging of items at Lulu + Belle.  However, in the unlikely event that your item arrives damaged in the post - we ask that you contact us immediately and describe the damage.  You can then return the item to us in the original packaging and we will replace it for you. 

6. I want to add a disc to my existing necklace - what do I do ? 

Check if your existing discs slide easily on and off your chain.  Older chains (purchased in 2023 and before)  may not slide off the chain.  You may need to purchase a new chain if you want to add discs to your necklace.  Your existing discs will slide onto a new chain. Contact us with the details and we can send you an invoice and payment link for the additions.

If you have a newer chain and the discs slide on and off - email us with the additions you'd like to make to your necklace and we will send you an invoice and payment link for the additions.  Your new discs will slide onto your chain. 

Please note that additions are not possible to jewellery that has suspended discs or birthstones. 

7. Do you have a return policy?

Yes, in accordance with the Distance Seller Regulations all unpersonalised orders are returnable within 14 days of receipt for exchange or refund.  Please note that pierced jewellery is non-returnable. 

8. Do you make children's jewellery ? 

Please note that our products are meant for adults.  We do not make any jewellery specifically for children and our jewellery does not comply with any health and safety regulations in place for childrens' jewellery or childrens' products.